Shipping & Returns
Due to the wildfires in Northern California and power outages, shipping and delivery might be delayed. We are trying our best to stay up and running. We are sorry for any inconvenience this might cause. Our thoughts and prayers go out to all of those affected by the fires. We will provide updates as they are available.
Shipping Overview
We offer shipping to the US, Canada and most countries worldwide. We use USPS to ship your package domestically and DHL internationally. Our domestic expedited service is provided by UPS. For more information about our shipping carriers or questions, please email customerservice@juicebeauty.com.
Please note we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend.
Shipping Costs
Juice Beauty offers FREE USPS Shipping on all US orders over $30*. No promotion code is required to receive free shipping on all $30+ US purchases.
*We do not offer Free Shipping on orders placed during Flash Sales (such as on TV Shows on ABC and NBC). Contiguous 48 states only.
Shipping Rates - Contiguous US (48 states)
| Delivery Option | Cost | Shipping & Handling Time* |
|
USPS Priority Shipping |
$6 |
USPS Priority 3-5 Business Days |
|
USPS Priority Signature Required |
$8 |
USPS Priority 3-5 Business Days |
|
UPS 2 Day Air (Orders placed before 12 noon PT) |
$19 |
2 Business Days (M-F) |
|
UPS Next Day Air (Orders placed before 12 noon PT) |
$22 |
Next business day (M-F) |
Shipping Rates - Alaska, Hawaii and Puerto Rico
| Delivery Option | Cost | Shipping & Handling Time* |
|
USPS Priority Shipping |
$14 |
USPS Priority 3-5 Business Days |
|
USPS Priority Signature Required |
$16 |
USPS Priority 3-5 Business Days |
|
UPS 2 Day Air (Orders placed before 12 noon PT) |
$19 |
2 Business Days (M-F) |
|
UPS Next Day Air (Orders placed before 12 noon PT) |
$22 |
Next business day (M-F) |
Shipping Rates - International
Starting August 15, 2019, Juice Beauty will now offer shipping to most* countries outside of the United States for a flat fee based on the package destination. Customers are responsible for all shipping fees, import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches your country border (these fees are not included in the shipping that we charge you). You may also have the option to pay any taxes and fees upfront during checkout. If a "free gift with purchase" promotion is available on JuiceBeauty.com, please redeem this promotion at your own risk as we have seen orders being held at customs due to the free gift within your package.
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| DHL Service (USD$) | ~$25 | 6-18 Business Days |
*Estimated, including Juice Beauty processing time. We currently do not ship to the following countries: Australia, Brazil, Denmark, Finland, Germany, India, Mexico, New Zealand, Norway, Russia, Spain, Sweden, & Vietnam.
Order Tracking
When you place an order with Juice Beauty, you will receive an order confirmation via email. If you have questions about your order please email customerservice@juicebeauty.com. Please include your order number in the subject of your email.
Canceling an Order
When an order is placed on JuiceBeauty.com we begin processing the order immediately, to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.
Out-of-Stock Items & Back Orders
Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
30-Day Money Back Guarantee For US Orders*
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 30 days. Please see our returns policy for details on how to process.
Please Note: We can only accept Juice Beauty products directly purchased through JuiceBeauty.com. We cannot accept products purchased from a third-party retailer.
*Products purchased during Flash Sales (such as on TV Shows on ABC and NBC) and our annual Friends and Family Sales, or orders that ship Internationally are subject to a 14-day return policy. Returns must be postmarked within 14 days of original ship date.
Returns/Exchanges - Juice Beauty
Please follow the steps below to return your purchase:
- Complete the Return Form located on the invoice included with your shipment. If you do not have your invoice you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice or email order confirmation please email customerservice@juicebeauty.com to get your order number.
- Juice Beauty is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records.
- The return must be postmarked within 30 days of the original ship date on your invoice (14 days for International orders or Flash Sales and our annual Friends and Family sale), and the product must be mostly full. Multiple exchanges will not be allowed.
- Please ship the products to the address below to ensure that your return remains eligible for a refund.
- For all Juice Beauty product returns, please use the following address:
Juice Beauty Inc.
c/o Return Department
1500 Cader Lane, Suite 205
Petaluma, CA 94954 - We will notify you via email once your refund/exchange has been processed.
- All bundled items must be returned with all components for a full refund.
- A full refund will be issued on a return that included a promotional gift(s) (full size) product only if the return is made within 30 days of original ship date on the invoice (14 days for International Orders or Flash Sales on TV Shows on ABC and NBC and our annual Friends and Family sale) and the promotional gift(s) (full size) accompanies the return. If the promotional gift(s) is not included, the full retail value will be deducted from the refund.
- Shipping fees, duties, taxes and/or customs fees are non-refundable.
- Please note that returning products will not automatically cancel your auto-replenishment subscriptions. To cancel, change shipment frequencies, or to make any other changes to your auto-replenishment subscription, please sign in to your Juice Beauty customer account on our website.
- You are welcome to keep the free sample sachets that come with each JuiceBeauty.com order as we don't require this for returns.
