Shipping & Returns
Shipping Overview
We offer shipping of online purchases to U.S. and Canada addresses only at this time. We use USPS to ship your package. Our expedited service is provided by UPS. For orders shipping to a location outside of the U.S. or Canada, please email customerservice@juicebeauty.com.
Please note we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend.
Shipping Costs
Juice Beauty offers FREE standard US Ground Shipping on all $30+ orders. No promotion code is required to receive free shipping on all $30+ US purchases.
Shipping Rates - Continental US
| Delivery Option | Cost | Shipping & Handling Time* |
|
USPS Free Shipping |
$0 |
USPS Priority 3-5 Business Days |
|
USPS Signature Required |
$2.50 |
USPS Priority 3-5 Business Days |
|
UPS 2 Day Air (Orders placed before 12 noon PT) |
$19 |
2 Business Days (M-F) |
|
UPS Next Day Air (Orders placed before 12 noon PT) |
$22 |
Next business day (M-F) |
Shipping Rates - Alaska and Hawaii
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| Free Shipping | $0 | Ground Shipping 3-7 Business Days |
| Free Shipping - Signature Required | $2.50 | Ground Shipping 3-7 Business Days |
| Ground Service | $14 | 3-7 Business Days |
| Ground Service - Signature Required | $16 | 3-7 Business Days |
Shipping Rates - Puerto Rico
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| Ground Service | $14 | 3-7 Business Days |
| Ground Service - Signature Required | $16 | 3-7 Business Days |
Shipping Rates - Canada
Juice Beauty offers FREE Canadian Ground Shipping on orders of $100 and over (excluding taxes). No promotion code is required to receive free shipping on purchases of $100 or more. Customers are responsible for all Canadian import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the Canadian border (these fees are not included in the shipping that we charge you).
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| Free Shipping | $0 | 6-14 Business Days |
| Ground Service | $18 | 6-14 Business Days |
*Estimated, including Juice Beauty processing time
Order Tracking
When you place an order with Juice Beauty, you will receive an order confirmation via email. If you have questions about your order please email customerservice@juicebeauty.com. Please include your order number in the subject of your email.
Canceling an Order
When an order is placed on Juicebeauty.com we begin processing the order immediately, to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.
Out-of-Stock Items & Back Orders
Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
45-Day Money Back Guarantee
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 45 days. Please see our returns policy for details on how to process. Please note we can only accept back Juice Beauty products that were directly purchased through Juicebeauty.com, we cannot accept products that were purchased from a third-party retailer.
Returns/Exchanges - Juice Beauty
Please follow the steps below to return your purchase:
- Complete the Return Form located on the invoice included with your shipment. If you do not have your invoice you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice or email order confirmation please email customerservice@juicebeauty.com to get your order number.
- Juice Beauty is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records.
- The return must be postmarked within 45 days of the original ship date on your invoice, and the product must be mostly full. Multiple exchanges will not be allowed.
- Please ship the products to the address below to ensure that your return remains eligible for a refund.
- For all Juice Beauty product returns, please use the following address:
Juice Beauty Inc.
c/o Return Department
1500 Cader Lane, suite 205
Petaluma, CA 94954 - We will notify you via email once your refund/exchange has been processed.
- All bundled items must be returned with all components for a full refund.
- A full refund will be issued on a return that included a promotional gift(s) (full size) product only if the return is made within 45 days of original ship date on the invoice and the promotional gift(s) (full size) accompanies the return. If the promotional gift(s) is not included- the full retail value will be deducted from the refund.
- Please note that returning products will not automatically cancel your auto-replenishment subscriptions. To cancel, change shipment frequencies, or to make any other changes to your auto-replenishment subscription, please sign in to your Juice Beauty customer account on our website.
- You are welcome to keep the free sample sachets that come with each JuiceBeauty.com order as we don't require this for returns.
