How do I create an account?
Creating a Juice Beauty customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. Juice Beauty does not store credit card information for your security. You can also see keep track of all purchases made while logged into your account. To create an account, simply enter your information here.
How can I recover/change my password?
If you cannot remember your password or need to change your password, simply click on the "Forgot Password" link on the account log in page. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.
How do I update my account information?
You can update your account information by logging into your customer Account.
I am getting emails, but I can't login?
If you are receiving email notifications from Juice Beauty, you may not have a JuiceBeauty.com account yet. Create an account here.
How do I subscribe to your email newsletter?
You can subscribe to our emails by entering your email address in the Sign Up & Save 10% Email Signup Field in the footer of our site.
How do I unsubscribe to your email newsletter?
To be removed from our email list, simply click on the "Unsubscribe" link found at the bottom of the email received.
Shipping, Returns & Exchanges, International Orders
What Methods of Payment are accepted?
Currently Juice Beauty accepts the following forms of payment: Visa, America Express, MasterCard, Discover, Apple Pay, PayPal and Afterpay. Please note that at this time we do not accept pre-paid gift cards, other than Juice Beauty eGift Cards.
Where can I track my order?
Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.
Can I cancel my order?
When an order is placed on JuiceBeauty.com we begin processing the order immediately, to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.
My Order shows delivered, where is it?
With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email Juice Beauty Customer Care at email@example.com.
What happens if a product is backordered?
Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
What are your delivery options?
If US ground or free US ground shipping is selected, your order will ship via the USPS. If our 2 day or overnight shipping options are selected, your order will ship via UPS. If you ordered Internationally, your order will be shipped via DHL.
I received damaged products, what is your return policy?
Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at firstname.lastname@example.org and send a photo of the damaged goods with a description of what is defective/damaged.
I returned my order, where is my refund?
Juice Beauty will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.
Where do I ship returns?
Juice Beauty Inc.
c/o Return Department
3915 Cypress Dr.
Petaluma, CA 94954
Do you offer gift wrapping services?
Juice Beauty does not currently offer gift wrapping.
I am an international customer. Where can I purchase your products?
Starting August 15, 2019, Juice Beauty will begin shipping to most countries outside of the US (excluding the following countries: Australia, Brazil, Denmark, Finland, Germany, India, Mexico, New Zealand, Norway, Russia, Spain, Sweden, & Vietnam). You may also be near a brick-and-mortar 3rd party store, check out our Store Locator and enter your city or postal code to find locations.
Do you accept international Credit Cards?
Yes for international orders only. Please see more information in checkout.
Auto-Replenishment Subscription Program
What is Auto-Replenishment?
Auto-Replenishment is the most convenient way to enjoy your favorite products and never run out of your Juice Beauty essentials. We automatically send you the products you subscribed to based upon your selected frequency. With each order, you receive 15% off + FREE SHIPPING.
You always have complete control over your Auto-Replenishment orders. We send an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity by visiting Manage Subscriptions located within the My Account section. Changes to subscription orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.
How do I create a subscription for Auto-Replenishment?
Creating a subscription is easy. To subscribe, simply select the Auto-Replenishment option for your desired product on the product page, select your preferred delivery frequency, and then check out as normal.
What will happen after I join Auto-Replenishment?
After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access your Auto-Replenishment where you can manage your future orders, subscription items and subscription account information.
We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Please note that your packing invoice may reflect the full price of the item(s) ordered, but rest assured that your discount has been applied and your credit card will be charged appropriately.
Prior to each Auto-Replenishment order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order is placed successfully.
How do I make changes to my Auto-Replenishment deliveries?
Once you have subscribed, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting Manage Subscriptions located in the Account section. Please allow up to 24 hours for modifications or cancellations to be processed.
How do I make changes to my Auto-Replenishment account information?
To review or modify your Auto-Replenishment account information, visit Manage Subscriptions located within the Account section on our site. You can change your shipping address or payment information for an individual order or at the subscription item level.
Where can I find active promotions?
You can find our current promotions on our Exclusives page:
Where do I enter a promo codes?
To apply a promotional code to your order, please enter your code into the discount code field at checkout and click apply.
I forgot to enter a promo code on my recent order, can I apply it now?
Unfortunately, we are unable to add a discount to an order after it's been placed.
Are there limits to promo codes?
Only one promotional code per order is allowed. Available for US customers only.
Does Juice Beauty offer free samples?
Juice Beauty ships out 2 free samples with every US order. While supplies last. Not valid with subscriptions or international orders.
Do you offer gift cards?
We currently offer eGift Cards.
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on your gift card.
Can more than one gift card be used towards a purchase?
Yes, you can redeem another gift card during checkout.
How do I check my balance?
If a gift card is associated with your Juice Beauty customer account, then you can check the balance by using the link provided in the gift card email. If you don’t have a Juice Beauty customer account, you can contact CustomerService@juicebeauty.com and they will provide the information for you.
Can a gift card be used to buy a gift card?
No, you can’t use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can I apply a discount code to my gift card purchase?
Discount codes cannot be applied to gift cards.
What is the difference between "natural" and organic?
Juice Beauty goes beyond natural. "Natural" products don't have any regulation so any company can name their products "natural" if they have a few ingredients that come from the earth. Natural products range from some pretty good companies trying to do the right thing … to hundreds of personal care companies that are simply using the term "natural" for marketing purposes.
However, "Organic" goes way beyond "Natural". If a product is labeled Organic on the front of the package and sold in the State of California which has extremely rigorous organic regulations … then generally, the products contain USDA certified organic ingredients from farms that use a system of farming that maintains and replenishes soil fertility without the use of toxic and persistent pesticides and fertilizers. Be watchful of some of the products that contain the word Organic in the label. In the United States, the product NAME can contain Organic or some cute form of Organic (like "Organix") and have little to no organic ingredients. The Product Name is exempt from all regulations and this is the loophole that many companies use to falsely market their products as organic.
JUICE BEAUTY SKINCARE IS MADE WITH CERTIFIED ORGANIC INGREDIENTS for every one of our products not just a few products! Many companies will “greenwash” and work hard to have a few organic products so their whole line can look “organic” but Juice Beauty uses high standards for every one of our products and we work hard to perfect “just in time” manufacturing so there are fresh products on the shelves at all times.
What are the Benefits of the Ingredients used in Juice Beauty Products?
Juice Beauty uses over 30 freshly-squeezed organic botanical juice concentrates as our base, not water (we always wonder - why are people paying for products that contain 95% water when you can get this from your tap?). Botanical organic juices are rich in potent antioxidants, essential vitamins, vital phytonutrients and powerful hydroxy acids and also help with the penetration of our other active age defying ingredients.
Antioxidants help prevent the visible signs of aging (by fighting free radical damage), thus bringing back the skin's natural radiance. Higher antioxidant benefits have been found in organic fruit juice, the key ingredient in Juice Beauty. Juice Beauty combines certified organic botanical juices with age-defying antioxidants, performance-oriented peptides, refining hydroxy acids, essential vitamins and nutrients, rich organic shea, jojoba and olive oils to achieve healthy looking, radiant skin.
Juice Beauty products are pH balanced and formulated for even the most sensitive skin.
Are your products Gluten-Free?
Juice Beauty's skincare and Phyto-Pigments makeup collections are formulated without gluten. Additionally, Juice Beauty’s manufacturing lines follow a strict sanitization and cleaning protocol between production runs. Note that the manufacturing plant may process gluten.
What does the Leaping Bunny mean?
Juice Beauty is currently certified by Leaping Bunny. The Leaping Bunny Logo shows that a cosmetic or personal care company adheres to the Corporate Standard of Compassion for Animals, and is a voluntary pledge that companies make to not test on animals during any stage of production development. This logo represents a stringent non-animal testing international standard.
Who certifies your ingredients?
Rest assured that all Juice Beauty's organic ingredients are certified by a United States Department of Agriculture (USDA) approved agency. We source all of our organic ingredients, including our juices, aloe vera, honey, botanicals, plant oils, sugar and essential fatty acids, directly from USDA approved certified organic farms. We hold organic certificates from the state in which each organic ingredient is grown, including CCOF (California Certified Organic Farmers), Oregon Tilth, Quality Assurance International and Washington Department of Agriculture.
Do organic farmers ever use pesticides?
Prevention is the organic farmer's primary strategy for disease, weed, and insect control. By building healthy soils, organic farmers find that healthy plants are better able to resist disease and insects. Organic producers often select species that are well adapted for the climate and therefore resist disease and pests. When pest populations get out of balance, growers will try various options like insect predators, mating disruption, traps, and barriers. If these fail, permission may be granted by the certifier to apply botanical or other non-persistent pest controls under restricted conditions. Botanicals are derived from plants and are broken down quickly by oxygen and sunlight.
How will Purchasing Organic Products Help Keep our Water Clean?
Conventional agricultural methods can cause water contamination. Beginning in May 1995, a network of environmental organizations, including the Environmental Working Group, began testing tap water for herbicides in cities across the United States' Corn Belt, and in Louisiana and Maryland. The results revealed widespread contamination of tap water with many different pesticides at levels that present serious health risks. In some cities, herbicides in tap water exceed federal lifetime health standards for weeks or months at a time. The organic farmer's elimination of polluting chemicals and nitrogen leaching, in combination with soil building, works to prevent contamination, and protects and conserves water resources. Juice Beauty is doing our part, by purchasing only USDA certified organic ingredients to support these great farmers that are trying to save our planet!
Are Organic Beauty Products and Organic Food Better For You?
Science has proven that your skin can absorb up to 64% of what you place on it. Organic beauty products and foods are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilizers. Many Environmental Protection Agency (EPA) approved pesticides were registered long before extensive research linked these chemicals to cancer and other diseases. In the long run, organic farming techniques provide a safer, more sustainable environment for everyone. The Journal of Agricultural and Food Chemistry, 2002 published a study that found higher antioxidant benefits in organic fruit than non-organic fruit.
Why do organic beauty and food products sometimes cost more?
Prices for organic beauty products and foods reflect many of the same costs as conventional items in terms of growing, harvesting, transportation and storage. Organically produced foods must meet stricter regulations governing all of these steps, so the process is often more labor- and management-intensive, and farming tends to be on a smaller scale. There is also mounting evidence that if all the indirect costs of conventional food production cleanup of polluted water, replacement of eroded soils, costs of health care for farmers and their workers were factored into the price of food, organic foods would cost the same or, more likely, be cheaper.
What proof do you have that your products actually work?
Please visit our Clinical Results page.
I'm seeing AMAZING results with my skin, better tone and texture. What do you think is the "secret" ingredient that is causing this terrific action?
The amazing results are from a combination of our antioxidant packed 100% certified organic botanical juice base, potent vitamins and organic fruit acids. Each Juice Beauty collection has powerful ingredients specifically surrounding the specific needs for that collection.
STEM CELLULAR™ Anti-Wrinkle Skincare: Fruit Stem Cells, Vitamin C infused into a Resveratrol-rich grapeseed base.
GREEN APPLE® Brightening Skincare: Organic Fruit Acids, alpha lipoic acid, peptides, DMAE and CoQ10.
Blemish Clearing Oil Control Skincare: Willow bark, salicylic acid, organic fruit acids, CoQ10 and Vitamin C.
Daily Essentials Skincare: Resveratrol rich grapeseed, fruit acids, peptides, aloe, jojoba and shea.
PHYTO-PIGMENTS Makeup: High-performance makeup made with certified organic ingredients and vibrant plant pigments instead of synthetic dyes.
I heard that Juice Beauty has the highest Vitamin C content in skincare. What is the exact percentage and explanation for this?
Since Juice Beauty products start with an organic botanical juice base, instead of a tap water base or a petroleum base like most beauty products, we have a high Vitamin C content in our products.
Vitamin C is available in both water-soluble and fat-soluble forms. Juice Beauty formulas can include both forms of Vitamin C for optimum results.
Juice Beauty’s organic botanical juice base includes juices that are rich in water-soluble Vitamin C. Our organic grape and apple juices also add to our Vitamin C content. Please note that our water-soluble Vitamin C will not show up on our ingredient label as L-Ascorbic Acid, as it is a nutrient found in our organic juices fresh from our organic farms. In addition, our botanical juice base is among our highest percentage ingredient in our formulas and is listed first and thus our products are packed with potent Vitamin C.
Why use skincare products made with organic ingredients?
Because your skin can absorb up to 64% of what you place on it, why not use the most healthful products on the market? People use organic beauty products for the same reason they buy organic food because they care about their health, their family's health and the environment.
Beauty products and foods that are made with organic ingredients are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilizers. Many Environmental Protection Agency (EPA) approved pesticides were registered long before extensive research linked these chemicals to cancer and other diseases. In the long run, organic farming techniques provide a safer, more sustainable environment for everyone. The Journal of Agricultural and Food Chemistry, 2002 published a study that found higher antioxidant benefits in organic fruit than non-organic fruit. These essential nutrients are vital for healthy looking, radiant skin.
Will Juice Based Products Feel Sticky on my Skin?
Juice Beauty enriches our products with essential fatty acids and other ingredients such as rich organic aloe, jojoba, and shea that make the products smooth and luxurious. All of our products are extremely concentrated so a bit goes a long way!
Why does Juice Beauty avoid harsh paraben preservatives?
Parabens are synthetic preservatives that are commonly used in beauty products. Several researchers reported that parabens were found within human breast tumors. Juice Beauty was one of the first companies to be completely Paraben free.
What ingredients should I avoid?
Parabens, propylene or butylene glycols, petroleum, sulphates, PEGs, TEA, DEA, phthalates, GMO, silicones, pesticides, artificial dyes or synthetic fragrances. One way to avoid pesticides in beauty products is to buy certified organic products with the USDA seal or the Certified Organic Seal on the front of the box or product.
Why do most companies use petroleum as a base and what is butylene and propylene glycol?
There are many leading researchers that have proven that the dozens of ingredients that are commonly used in both prestige and drugstore personal care products are potentially harmful. These researchers have proven that many of these ingredients are endocrine and estrogen disrupters. Medicine has also proven that endocrine and estrogen disrupters increase the incidence of certain cancers. Two good websites to look at for more information are:
Environmental Working Group
Breast Cancer Prevention Partners
I've heard that there is quite a bit of research on the potential effects of all these unnecessary chemicals and additives in beauty products. Where can I find more information?
Some cosmetic companies are not in the business of health or environment; they are in the business of beauty. Beauty products in the United States are largely unregulated with the exception of two areas: SPF values Organic labeling in the State of California
Your best selling GREEN APPLE ™ Peel is my favorite product but my face gets red when I use it. Is this OK?
The epidermis, the top most layer of skin, is only 0.1 to 1.5 millimeters thick. It is made up of five layers: the basal cell layer, the squamous cell layer, the stratum granulosum, the stratum lucidum, and the stratum corneum. Working together, these layers continually rebuild the surface of the skin from within, maintaining the skin's strength and helping to thwart normal wear and tear and sun damage.
The stratum corneum is the outermost, visible layer of the epidermis. The stratum corneum is made up of 10 to 30 thin layers of dead cells. The thickness varies depending on health, age, and location on the body. The stratum corneum is protected by a thin layer (approximately 5 cells thick), the acid mantle, made up of water (perspiration) and oil (sebum).
As the outermost cells give way to wear and tear, they are replaced from within by new layers of strong, long-wearing cells. In the average adult, it takes nearly a month for the stratum corneum to be completely replaced. The replacement process generally slows with age.
Juice Beauty's (PATENTED) GREEN APPLE™ Peel blends a powerful hydroxy-acid complex of certified organic apple, lemon, grape juices, to dissolve and free dull, lifeless skin for instantly and visibly improved skin tone and texture.
Alpha hydroxy acids are derived from fruit and peptide sugars. Alpha hydroxy acids cause the cells of the epidermis to become "unglued" allowing the dead skin cells to slough off, making room for new growth. An example of a beta hydroxy acid is salicylic acid. The main difference between alpha hydroxy acids and beta hydroxy acids is their lipid (oil) solubility. Alpha hydroxy acids are water soluble only, while beta hydroxy acid is lipid (oil) soluble. This means that a beta hydroxy acid is able to penetrate into the pore which contains sebum and exfoliate the dead skin cells that are built up inside the pore.
The GREEN APPLE™ Peel begins by removing the protective acid mantle cell layers, approximately 5 cells thick. The alpha and beta-hydroxy acids continue to unglue the dead skin cells of the underlying stratum corneum. Depending on age and thickness, as many as 10 cell layers can be removed.
We recommend that anyone using Juice Beauty's GREEN APPLE™ Collection (and everyone in general!) use Juice Beauty's SPF products that contain both UVA and UVB protection. Additionally, anyone buying any new beauty product of any kind should conduct a patch test on a sensitive (non-facial) part of their skin to make sure that this product will work for you and not cause over sensitivity.
How Long is your Shelf Life, and What do you Preserve With?
Juice Beauty wants to assure that you have the most safe and clean beauty products that are also authentically organic. After purchasing and opening, all beauty products should be completely used within one year—most of our clients use our products within three months!
Your safety is our first concern and as a result, Juice Beauty has worked diligently to find safe preservative alternatives to parabens and other harsh preservatives but that provide effective protection for you. The food grade preservatives we use, are the same types of preservatives that are found in snack bars in your health food stores. We have a variety of preservative systems, the latest systems include: radish root, Sodium benzoate, potassium sorbate and more. These preservatives generally result in “green” ratings on Skin Deep and are approved by Whole Foods premium standards.
I am unsure of what my skin needs, are there any consultation services?
Yes! Our Juice Beauty experts are passionate about sharing their extensive knowledge. We’re here to answer your skincare concerns via live chat or through a personalized video consultation. For Live Chat, click on the CHAT NOW tab to start. For comprehensive skincare advice, schedule a video consultation with a beauty expert here.